A valid credit/debit card is required to book an appointment but will not be charged unless you cancel/reschedule less than 24 hours or no show for an appointment.

After scheduling an appointment you will see a $1 charge on your card (uncaptured), which is used for validation purposes, but will be released from Square after 7 days.

Please note that arriving late to a scheduled appointment will shorten your treatment time. I regret that I cannot extend appointments due to tardiness. If you are more than 5 minutes late you will not be taken and will be charged half the service fee. Please be considerate of those appointments following yours by arriving on time.

If you are a first time client or scheduling a facial, please arrive 10 minutes before your scheduled appointment to handle any paperwork and to prepare for your Kino by Kimie experience.

Please remember, your appointment time has been reserved especially for you. I request the courtesy of a 24-hour cancellation/ rescheduling notice for all services. Cancellations and rescheduling without a 24-hour notice will be charged 50% of the service fee. Clients that no show will be charged 100% of the service fee.

Rescheduling and cancellations must be done through your online portal or through your confirmation email. Last minute texts, emails or phone calls will not be accepted.

If you need to edit or change a specific appointment service I kindly ask that you contact me immediately and not wait till the day of to notify me. This will allow me ample time to fill the empty slot if you are taking off an add on service.

I accept all major credit cards, Venmo and cash. Personal checks are not accepted.

Gratuities are not included and may be given at your discretion.

Kino by Kimie has a no refund policy on all services, service packages, gift cards and products. If there are any problems, Kino by Kimie must be contacted within 2 days of the purchase/service. If work/product is determined to be unsatisfactory, the technician will then use their discretion to resolve the issue.

All sales of treatment packages purchased are final , non refundable and non redeemable for exchanges. Packages expire within 365 days of purchase.

I reserve the right to refuse service to anyone. Prices and services are subject to change without notice. Taxes and processing fees apply to all credit card and online payments.

No restrooms. Please arrive prepared and ready for your service. The closest public restrooms are at the county building or Kalena Park

Waiver forms for your treatment must be filled out prior to your appointment.

Please remove your shoes at the door.

The space is all yours during your scheduled time so get comfy and use the empty waiting chairs to place your belongings.

Off limits areas are the furniture that have equipment or product on them.

While you are waiting outside take a moment to silence your phone and other electronic devices.

I love tiny humans but my studio is not a place for them.

​If you must bring your child they must be accompanied at all times. If your child is 8+ years old they will be asked to wait outside till your service is over.

We accept returns for exchange or refund 14 calendar days after delivery of the product and will refund the full order amount minus the shipping costs. At our sole discretion after 14 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way

• within 14 calendar days of the delivery date

• unless noted that it cannot be returned or has a different return policy time period other than that 14 days noted in that item's particular item description.

In the event that your order arrives damaged in any way, please email us as soon as possible with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. Refunds are contingent upon inspection of item(s) once we receive them. Items returned to us AFTER 14 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if the seller is not at fault. We recommend emailing us prior to shipment.

Ship to:

Kino by Kimie

50 Mokuahi Street

Makawao, HI 96768

Please allow your orders to have at most a 5 day processing time.We make every effort to fulfill orders as quickly as possible. Understand we are a team of humans, working with human hands, and human brains. Orders are sent out Mon- saturday, excluding holidays. We use USPS so please make sure your mailing address is compatible.

We ship both domestically and internationally. Shipping times depend on your location. The USPS site quotes, but does not guarantee, 2 to 8 business days for domestic delivery. International shipping is longer.For information regarding international shipping, please contact us at Kino by kimmy@gmail.com. All orders are free shipping!

I no longer don't do any local pick-up options, so all orders are shipped out.

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at kinobykimie@gmail.com with your name and order number, and we will look into it for you.

General

The following gives a simple overview of what kind of personal information we collect, why we collect them and how we handle your data when you are visiting or using our website. what happens to your personal information when you visit our website. Personal information is any data with which you could be personally identified. Detailed information on the subject of data protection can be found in our privacy policy found below.

Data collection on our website ‍

‍Who is responsible for the data collection on this website?

‍The data collected on this website are processed by the website operator. The operator's contact details can be found in the website's required legal notice. ‍

‍How do we collect your data?

‍Some data are collected when you provide it them to us, e.g. . This could, for example, be data you enter on in a contact form.Other data are collected automatically by our IT systems when you visit and use the our website. These data are primarily technical data such as the browser and operating system you are using or when you accessed the page website. These data are collected automatically as soon as you enter our website. ‍

‍What do we use your data for?

‍Part of the data is collected to ensure the proper functioning of the website. Other data can be used to analyze how visitors use the site. ‍

‍What rights do you have regarding your data?

‍You always have the right to request information about your stored data, its origin, its recipients, and the purpose of its collection at no charge. You also have the right to request that it be your data to be corrected, blocked, or deleted. You can contact us at any time using the address given in the legal notice if you have further questions about the issue of privacy and data protection. You may also, of course, file a complaint with the competent regulatory authorities. Analytics and third-party tools.

When visiting our website, statistical analyses may be made of your surfing behavior. This happens primarily using cookies and analytics. The analysis of your surfing behavior is usually anonymous encrypted and pseudonimized, i.e. meaning that we will not be able to identify you from through this data. You can object to this analysis or prevent it by not using certain tools. Detailed information can be found in the following privacy policy.

General information and mandatory information

Data protection

The operators of this website take the protection of your personal data very seriously. We treat your personal data as confidential and in accordance with the statutory data protection regulations and this privacy policy.If you use this website, various personal data will be collected. Personal information is any data with which you could be personally identified. This privacy policy explains what information we collect and what we use it for. It also explains how and for what purpose this happens.

Please note that data transmitted via the internet (e.g. via email communication) may be subject to security breaches. Complete protection of your data from third-party access is not possible.Notice concerning the party responsible for this websiteThe party responsible for processing data on this website is:The responsible party is the natural or legal person who alone or jointly with others decides on the purposes and means of processing personal data (names, email addresses, etc.).Revocation of your consent to the processing of your dataMany data processing operations are only possible with your express consent. You may revoke your consent at any time with future effect. An informal email making this request is sufficient. The Please note that data processed before we receive your request may still be legally processed.

Right to file complaints with regulatory authorities

If there has been a breach of data protection legislation, the person affected may file a complaint with the competent regulatory authorities.

Right to data portability

You have the right to have data which we process based on your consent or in fulfillment of a contract automatically delivered to yourself or to a third party in a standard, machine-readable format. If you require the direct transfer of data to another responsible party, this will only be done to the extent technically feasible.SSL or TLS encryptionThis site uses SSL or TLS encryption for security reasons and for the protection of the transmission of confidential content, such as the inquiries you send to us as the site operator. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon is displayed in your browser's address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.Encrypted payments on this websiteIf you enter into a contract which requires you to send us your payment information (e.g. account number for direct debits), we will require this data to process your payment.Payment transactions using common means of payment (Visa/MasterCard, direct debit) are only made via encrypted SSL or TLS connections. You can recognize an encrypted connection in your browser's address line when it changes from "http://" to "https://" and the lock icon in your browser line is visible.In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.

Information, blocking, deletion

As permitted by law, you have the right to be provided at any time with information free of charge about any of your personal data that is stored as well as its origin, the recipient and the purpose for which it has been processed. You also have the right to have this data your data be corrected, blocked or deleted. You can contact us at any time using the address given in our legal notice if you have further questions on the topic of personal data.

Cookies

Some of our web pages use cookies. Cookies do not harm your computer and do not contain any viruses. Cookies help make our website more user-friendly, efficient, and secure. Cookies are small text files that are stored on your computer and saved by your browser.

Most of the cookies we use are so-called "session cookies." They are automatically deleted after your visit. Other cookies remain in your device's memory until you delete them. These cookies make it possible to recognize your browser when you next visit the site.You can configure your browser to inform you about the use of cookies so that you can decide on a case-by-case basis whether to accept or reject a cookie. Alternatively, your browser can be configured to automatically accept cookies under certain conditions or to always reject them, or to automatically delete cookies when closing your browser. Disabling cookies may limit the functionality of this website. Cookies which are necessary to allow electronic communications or to provide certain functions you wish to use (such as the shopping cart) are stored pursuant to Art. 6 paragraph 1, letter f of the EU of the GDPR. The website operator has a legitimate interest in the storage of cookies to ensure an optimized service provided free of technical errors. If other cookies (such as those used to analyze your surfing behavior) are also stored, they will be treated separately in this privacy policy.Server log filesThe website provider automatically collects and stores information which are automatically transmitted by your browser so-called that your browser automatically transmits to us in "server log files".

These are: Browser type and browser version, Operating system used, Referrer URL, Host name of the accessing computer

Time of the server request

IP address

These data will not be combined with data from other sources.The basis for data processing is Art. 6 (1) (f) of the EU GDPR, which allows the processing of data to fulfill a contract or for measures preliminary to a contract.